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The Bis Key Chronicles 
The guy who last tuned my piano used a Pocket PC with proprietary software.
To hear him explain it, if you tuned every string from the top to the bottom, you’d find that none of the strings would be in tune. If (e.g.) a low string is flat, tightening it adds X tension to the frame at that point, and that can cause the frame to go out of whack on the other end of the piano, detuning all those strings as well. So getting the entire piano in tune can be a tricky balancing process. Software helps some, but it isn’t perfect.
If your piano tuner spends less than 30 minutes tuning the piano, he probably didn’t do a great job, as – based on what I’ve heard – that amount of time is insufficient to have done a good job. Having said that, my guy used some fancy device, and I still wasn’t completely pleased with the final result. (My piano is a crappy upright, to be sure, so I didn’t expect a miracle.)
One thing that often gets counted as tuning the piano is what’s called “tuning the unisons,” where they will ensure that the two (or three) strings for each note are in tune with each other. This does virtually nothing to improve the tuning of the instrument as a whole, but can fix individual notes that sounds out of tune with itself.
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